Cancellation & Refund Policy

Last updated: October 22, 2026

This policy explains how cancellations, rescheduling and refunds work for payments made to Allure Medspa, a unit of Vardan Nursing Home Private Limited (“Allure Medspa”, “we”, “us”), whether paid online through Razorpay or by card, UPI, bank transfer or at the clinic. Please read it together with our Terms & Conditions and Privacy Policy.

At a glance

Consultation fee (₹1,500 India / USD$18 international) is fully refundable if you cancel at least 24 hours before your slot.
A 25% surgery booking deposit secures your date. It is not refundable, but can be moved once with 7 days’ written notice.
Approved refunds are initiated within 7 working days and returned to your original payment method.
To request a cancellation or refund, email enquiry@alluremedspa.in or WhatsApp +91 99875 71559.

1. Consultation fee

The consultation fee is ₹1,500 for patients in India and USD$18 for international patients, for both in-clinic and video consultations.

Cancel at least 24 hours before your slot: full refund.
One free reschedule if requested at least 24 hours before your slot.
Cancel less than 24 hours before, or do not attend: the fee is not refundable.
After consultation: the fee is not refundable; it pays for the doctor’s time and assessment.
If we cancel or cannot hold your consultation: choose a new slot or a full refund.

2. Surgery booking deposit

A booking deposit of 25% of the quoted surgery cost secures your surgery date, operating theatre time and surgical team.

If you cancel, the deposit is not refundable.
With at least 7 days’ written notice, the deposit can be moved once to a new date within 6 months.
If we cancel or postpone your surgery, choose a new date or a full refund of the deposit.
If found medically unfit at pre-operative assessment, the deposit is refunded in full, less the cost of tests already done.

3. Balance payment for surgery

The balance is paid at admission, before surgery begins. If surgery does not go ahead after the balance has been paid, we refund it less services already provided, such as investigations, admission, room charges, medicines and consumables used. An itemised statement is shared with the refund.

4. Skin, laser and non-surgical treatment packages

Single sessions cancelled at least 24 hours in advance can be rescheduled or refunded in full.
Unused package sessions are refunded at the package price minus sessions already used, charged at the single-session rate.
Packages are valid for 6 months from purchase. Unused sessions after that period are not refundable.
Injectables or products opened or prepared for you cannot be refunded.

5. What is not refundable

Investigations, blood tests and pre-operative tests already carried out.
Medicines, implants, consumables and compression garments already used or issued.
Room charges for days already stayed.
Third-party charges such as laboratory, pharmacy, travel and accommodation.

6. Treatment results

Cosmetic surgery and aesthetic treatments are medical procedures, and results vary from person to person. Dissatisfaction with an outcome is not by itself grounds for a refund. Any concern after treatment is reviewed by Dr. Milan Doshi personally; if a revision is clinically advised, it is planned and costed with you in writing.

7. How to request a cancellation or refund

Email enquiry@alluremedspa.in or WhatsApp +91 99875 71559 with:

Your name and registered mobile number
Date and amount paid
Payment reference or Razorpay payment ID
Reason for cancellation

We acknowledge every request within 2 working days.

8. Refund timelines and method

Approved refunds are initiated within 7 working days of receiving a complete request.
Online payments are refunded to the original payment method. Banks usually credit the amount within 5–7 working days after initiation.
Cash and bank-transfer payments are refunded by NEFT/IMPS to a bank account in the patient’s name.
International payments are refunded in the original currency. Exchange-rate differences and bank charges are not covered.
Money debited for a failed or duplicate payment is refunded in full within 7 working days of being identified.

9. Payment methods and security

You can pay online by debit/credit card, UPI, net banking or wallets through our authorised payment gateway (Razorpay), or by card, UPI, bank transfer or cash at the clinic. See our payment process for details.
Online payments are processed by the gateway, which follows industry security standards such as PCI-DSS. We do not store your full card details on our servers.
Please enter your card or account details correctly and keep your login details private. Allure Medspa is not responsible for losses caused by incorrect entries or unauthorised use of your card or account.
A booking is confirmed only after successful payment and written confirmation from us. Declined or failed payments do not hold an appointment.

10. Pricing, GST and invoices

All fees are in Indian Rupees (₹) unless stated otherwise. GST and other taxes apply as per law and are shown on your invoice.
Surgery and treatment costs depend on your clinical assessment, the technique, facility, consumables and technology used, and are confirmed in your written quote.
We may revise prices from time to time. Revised prices apply to new bookings only; amounts already paid follow the terms in place at the time of payment.
An itemised invoice or receipt is issued for every successful payment.

11. Insurance

Cosmetic and aesthetic procedures are elective and are usually not covered by health insurance. Patients pay for their treatment themselves unless we confirm otherwise in writing.

12. Payment disputes and chargebacks

If you believe a payment was made in error, please contact us at enquiry@alluremedspa.in before raising a chargeback with your bank, so we can resolve it quickly. If you notice unauthorised use of your card or account, report it to your bank immediately and let us know so we can help with the gateway review.

13. Changes to this policy

We may update this policy from time to time. Changes take effect when published on this page, and the “Last updated” date above will change.

14. Governing law

This policy is governed by the laws of India. Any disputes are subject to the jurisdiction of the competent courts in Mumbai, Maharashtra.

15. Contact and grievances

Email enquiry@alluremedspa.in or call our billing team on +91 82918 63151.

Grievance Officer: Allure Enquiry Team, enquiry@alluremedspa.in / +91 99875 71559. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

Vardan Nursing Home Private Limited (Allure Medspa) · CIN: U85110MH2005PTC154491 · GSTIN: 27AACCV2156P1ZV · Plot No 65, Jawahar Nagar, Opp. Prakash Hotel, Near Railway Station, Goregaon (West), Mumbai 400104, Maharashtra, India